Shipping & Returns

Shipping Domestic from New York

Carrier Options: Within the United States, common carriers include the United States Postal Service (USPS), United Parcel Service (UPS), FedEx, DHL (primarily for express and urgent deliveries) and freight.  Cost Factors: Domestic shipping costs are influenced by the package's weight, dimensions, shipping speed, and the distance it needs to travel.  

Shipping International from New York

 Customs Documentation: International shipments require customs forms that detail the contents, value, and purpose of the shipment (e.g., sale, gift, or sample). Accurate and complete documentation is essential to avoid delays or penalties. Cost Factors: International shipping costs are higher due to longer distances, and they vary widely based on destination, weight, and size of the package, as well as the delivery speed. Additional charges such as customs duties, taxes, and brokerage fees may apply, typically paid by the recipient.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns within 30 days of purchase. To initiate a return, please contact our customer service team at [insert contact information]. We will provide you with a return authorization number and instructions on how to return the item(s). Returned items must be in their original condition and packaging, with all tags and labels attached. We reserve the right to refuse returns that do not meet these requirements. Once we receive your returned item(s), we will inspect them and issue a refund to your original payment method within 7-10 business days. Shipping and handling fees are non-refundable. Please note that we do not accept returns on personalized or customized items, final sale items, or items marked as non-returnable. If you receive a damaged or defective item, please contact us immediately and we will arrange for a replacement or refund.

Thank you for shopping with us. If you have any questions or concerns about our return policy, please do not hesitate to contact us.